Booking Conditions

Booking

To make a booking, you need to select your desired accommodation and submit your booking request accordingly. Once we receive your request, we will promptly check the availability with the Owner. Upon confirmation, you will be required to make the applicable deposit to secure your booking. Please note that your booking is only confirmed once you receive a booking confirmation from us on behalf of the Owner. The information you provide for the booking will be shared only with the relevant Owner or individuals involved in providing your accommodation. By making this booking, you consent to the sharing of this information with the necessary parties.

Payment

To secure your chosen accommodation, you must pay a non-refundable 30% deposit or full payment is required if booking within 8 weeks of departure. Please note that all applicable bank transfer fees and booking fees must also be paid.

If a deposit has already been made, we offer 3 convenient payment methods to settle the final balance:

Cash Payment in GBP: The final balance can be paid upon arrival directly at the accommodation.

Bank Transfer in GBP: The final balance is due 3-4 weeks prior to your arrival date.

Online Card Payment (Credit/Debit) in GBP: The final balance is also due 3-4 weeks prior to your arrival date. Please note that we reserve the right to apply a 4% administration fee to all final balance payments made using a credit or debit card.

Security Deposit

All bookings require a refundable security deposit to protect Owners against breakages, loss, damage or extra cleaning. This deposit must be paid in person during check-in and will be returned to you during check-out, unless there is any damage or loss at the property. Please be aware that you remain responsible for any repairs, replacements or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or injury to the Property and/or its contents, regardless of the security deposit held. In the event of any breach of this agreement, we reserve the right, upon instruction from the Owner, to deduct additional charges from the security deposit. Before check-out, it is required that you leave the accommodation in the same clean, tidy and well-maintained condition as it was upon your arrival. Any additional cleaning, laundry or rubbish disposal required may be charged against the security deposit. If you have any disputes regarding deductions from the security deposit, please address them directly with the Owner or us. Please note that any breakages, damage or loss caused to the Property or its contents during the rental period may result in the forfeiture of some or all of the security deposit. We, as the agent, are not authorized to engage in any correspondence regarding the security deposit.

Cancellations and Changes by You

Cancellations must be requested via email by the lead name on the booking using the registered email address. The effective date of cancellation will be the delivery date of the cancellation email. Please be aware that all cancellations are subject to a charge which will be detailed in an invoice sent within two weeks of the cancellation. It is important to note that these charges also apply if your booking is cancelled due to a failure to make payment on time. Additionally, if you decide to switch your accommodation from one property to another, it will be considered a cancellation and the same charges will be applicable.

You will lose your deposit ( %30 ) if you have more than 80 days before your holiday start,
you will be charged %50 if you have 79-60 days,
you will be charged %100 if you have 59 days or less.

No refund will be issued for any unused portion of your holiday in the event that you decide to conclude your stay earlier than initially scheduled.

Changes and Cancellations by the Owner

We will promptly notify you if the Owner requires a substantial modification to your confirmed accommodation or needs to cancel it. We will also facilitate communication between you and the Owner regarding any alternative accommodation options, though we shall not be held liable beyond these responsibilities.