FAQs

You can send a booking request online. However, our website is not currently set up for instant booking. When we receive your booking request, we will contact you to confirm availability and arrange for your booking deposit to be paid.  Please note that you will not receive an immediate response if you send a request outside of our office hours. We will contact you back as early as possible on the next working day, so you should provide relevant contact details. Bookings will only be confirmed upon receiving a confirmation email after receiving the first payment.

Unfortunately, not all of our villas are available all year. If you are looking for a property during winter (November to April), we suggest you contact us to check whether your selected villa is available.

Yes, we can usually put your dates on hold for 24 hours to give you time to book your flights and liaise with the other party members.  If a property is already on hold for another customer request, we will advise you of this at the time of your request and let you know the time frame for the current holders.

If you need to add extra guests to the reservation, you may do so by contacting our customer service team. As long as the total number of guests does not exceed the maximum number of guests the property can accommodate, then there should not be a problem.

A non-refundable deposit of 30% of the accommodation rental is payable when you book your holiday. If you book within 8 weeks of departure, full payment is required at the time of booking. Please note that all applicable bank transfer fees and booking fees must also be paid.

The final balance can be paid in one of three ways, all in GBP: in cash on arrival at the accommodation, or by bank transfer or online card payment 3–4 weeks before your arrival date. We reserve the right to apply a 4% administration fee to final balance payments made by credit or debit card.

The required security deposit amount varies between each property. The exact amount will be stipulated on the specific property’s page in the description section. The refundable security deposit amount is to be paid in cash in either Lira/ British Pounds/ Euros/ Dollars. The amount will be returned to you at check-out at the end of your holiday provided there is no loss, breakages or damage to the rental property or its contents (in some cases, a larger damage deposit is required in which case we will notify you at the time of booking).

The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then the resolution of any dispute shall be between you and the owner or local property management company. In certain circumstances, the Company is prepared to arbitrate between the parties but we must remain neutral in all cases.

Additional payment for any proven claim in excess of the breakage deposit will be requested by the Company directly from you.

Cancellations should be made in writing by email, and sent by the lead name whose email address is the one recorded against the booking. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a charge payable by the customer as detailed below. Charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. Please note: these charges also apply, if you have failed to make payment on time and we cancel your booking as a result. In addition, your booking will be treated as cancelled and the same charges will apply if you decide to change your accommodation from one property to another.

Cancellation notice given: Cancellation charge applied:

More than 80 days Deposit only (30%)

79 – 60 days 50%

59 days or less 100%

We’re a Turkish-registered company offering accommodation only, not package holidays, so we don’t need an ATOL licence, and ATOL wouldn’t cover accommodation-only bookings anyway. ABTA doesn’t apply to us either. We’re members of TURSAB, the official body regulating Turkey’s travel agencies, so we follow its rules and are audited regularly. If you’d like extra protection, you can pay by credit card under the Consumer Credit Act.

Our prices are for the rental of the whole property for up to the maximum capacity displayed on the property page. We only include the total cost of the accommodation with no extras. To give you the greatest flexibility, prices do not include flights, airport transfers, car hire, insurance etc., and you are free to purchase those items from any agents of your choice.

Use of the villa, as booked for the people named on the booking form, including utilities and facilities which are advertised in the villa description as being available at no extra charge, plus the services of the local villa or apartment agents where applicable.

Refundable security deposits, entry visa, en-route hotels, short and long sea crossings, flights, car hire, transfers, car parking and holiday insurance are not included in the price although some of these items can be arranged at extra cost.

Yes, all properties listed on our site have free Wi-Fi included in the rental price.

Yes, every property we offer has air conditioning, usually with several units so that individual rooms are covered.

Bath towels are supplied in every property, and most owners also provide pool or beach towels. Where they do, this is shown on the property’s own page. If you’re not sure, just ask and we’ll check with the owner for you.

Almost every villa has a hairdryer, an iron and an ironing board, and each villa’s facilities list shows what it provides.

A few of our villas can offer a cot and a high chair, but most cannot. Where a villa can, it says so in that villa’s facilities list, and we will arrange the hire for a small fee.

Most of our villas don’t accept pets. Now and then an owner may agree to an exception, in which case an extra security deposit is needed to cover any possible damage. The owner may also ask for an additional cleaning fee.

Every villa is given a thorough clean before you arrive. If you’re staying fourteen nights or longer, you’ll also have a mid-stay clean. For any extra cleans, let us know when you book and we’ll tell you the cost, which is charged per clean.

We have a specialised category for villas that have heated pools. Some of the villas in this category have indoor heated pools, some have outdoor heated pools, and some have both. Generally, there is an additional charge for pool heating, and the heating option is unavailable between June- September. It would help if you enquired about pool heating at the time of booking, and we can advise you on the cost of this additional service. 

Click here to check Heated Pool Villas

Most maintenance teams complete pool cleaning six days a week, and the attendant usually comes very early in the morning to avoid disturbing guests.

Turkey’s currency is the Turkish Lira (TL). We suggest bringing a small amount of lira along with some sterling, euros or dollars, as exchange rates are usually better once you’re in Turkey. Many businesses will take sterling, euros or dollars, but you’ll generally get better value paying in lira.

Yes. We work with trusted local companies whose drivers are safe and fully insured. They can provide private transfers from Dalaman and Antalya airports in comfortable, air-conditioned and fully insured vehicles.

Yes, we work with several reliable local car hire companies that supply well-maintained, fully insured cars. You can collect and return the car at Dalaman airport or have it delivered to your villa, for whichever dates and length of hire suit you.

The check-in procedure depends on which property you have selected for your holiday. Some villas are fitted with key boxes so the key code will be provided to you before your arrival, and you can complete a self-check-in. In other properties, you will be handed a physical key by either the maintenance team or the property owner on arrival. We require passport details for all guests staying at the property, and you may send this to us before your arrival or, at the latest, by 7 p.m. on the day of your arrival. 

Most owners don’t include a free welcome pack. If you’d like one, we can put it together with the items you ask for, subject to availability. You can pay for it at your welcome meeting.

Just get in touch with our team. We’ll pass the problem on to the property owner straight away and make sure it’s sorted out quickly.

There are English-speaking doctors in Kalkan, Kaş, Fethiye and Bodrum. In Kalkan, contact us and we’ll call a doctor for you. Elsewhere, ask the property owner or their representative to do this. EU health card arrangements don’t cover Turkey, so you’ll pay for consultations and treatment, and it’s essential to have suitable insurance in place before you travel.

Yes. Send us your shopping list at least a week before you arrive and we will arrange delivery to your villa. A minimum charge applies, and the shopping is paid for when you meet our guest relations team on arrival.

Yes, we’d be happy to. We can organise private or shared trips during the day, as well as private evening trips for your group.

Around Kalkan and Kaş we can organise a range of activities for you, including the following.

• Scuba diving
• Horse riding
• Quad biking and quad bike tours
• Trips to Saklıkent Gorge